Frequently Asked Questions

How can I contact you?
You can contact me via the 'Contact' page on this website. Alternatively, send an email to hello@caitlinphotography.com

Where are you located?
In the Eastern Suburbs of Melbourne!

How can I find out about your wedding or engagement photography?
Click the 'other work' tab on this website or go HERE

How can I find out about your fashion and portraiture photography?
Click the 'other work' tab on this website or go HERE

Deposit
I require a 20% deposit to secure your booking. This amount is not refundable in the event of cancellation. Transferring your deposit to a different date is allowed if requested at least 24hrs before your shoot. I often decline other bookings after securing your time and date, so please be mindful if you are considering cancelling or rescheduling your booking!

However, if the weather is torrential that day and it is simply not possible to go ahead– or you have been struck by an illness, allowances can be made, especially if the shoot is merely rebooked. I understand that things happen!

When do I pay?
I require a full payment before any images are sent to you. Paying on or before the day is preferred, but I also accept payment after the session’s completion.

Are you qualified?
I have a degree in Arts and a degree in Visual Arts (photo media) from Monash University. In the end, however, the only important thing is that you like my work! I have been photographing since I was 16 and started my own business in 2010. This is my career, and my passion!

What equipment do you own?
I own the following: Canon R5, Canon 5D Mark IV, Canon 85mm 1.2, Canon 50mm 1.4, Canon 35mm 1.4, Canon 100mm 2.8 Macro, Canon R 70-200mm 2.8, Speed lights, Mavic Pro 2 Drone, reflector, lighting equipment with soft boxes and other additional accessories.
I have a 27’’ iMac, and an additional 27’’ screen and the newest Photoshop and Lightroom software.

How much extra for drone usage?
It's free! We just need to allow time for it. It is also weather and location dependant!

Where will the location be for our photo shoot?
I have knowledge and access to numerous beautiful locations throughout Victoria. These include woods, fields, parks, bushland, cityscapes and beaches. Alternatively, the session can take place at your home. This is a good option for pregnancy and younger children shoots as it gives a homely feel and allows your child to be comfortable in their surroundings. This option is suggested only for homes that have a nice amount of natural light available!

If you want a combination of locations, that is also possible. But any travel beyond thirty minutes one way from me will incur additional travel costs. If you cannot decide on a type of location – let me help! Send photos of yourself/your family, and I will have a look and help to decide what setting will suit you.

Do you photograph newborns?
I do photograph newborns in a family settings but I am not a "newborn photographer"

How many images will we receive?
For my standard 90 minute shoot you will receive 50+ images - I give you all the best ones lightly retouched and delivered both digitally and on a USB to your address. 

How long will it take for me to receive the images?
Approximately two-three weeks 

What do I wear on the day?
This is ultimately something that is decided dependant on the vibe of the shoot. If it is a family portrait session, wear colours that compliment each other, but do not all look the same (this is what leads to awkward 90’s family portraits!) I can send you inspiration images so you can get an idea.

For maternity sessions, anything that makes you feel super wonderful and can show off your baby bump.

Avoid fluorescent colours, branded tops with large logos, or crazy prints that draw attention - unless it is a statement you want to make – it will detract from the image.

If you are not sure, ask me or bring a few alternatives to the shoot. I am always happy to give advice and help you plan your look.

Hair and makeup
Similar to clothing, this can be discussed with me depending on the overall look of your session. If you want to have your hair and makeup done professionally, I can assist you in choosing an artist to help with the shoot – as I have many beautiful, talented individuals I regularly work with. But naturally, this will incur the makeup artist’s fee.

What do I bring?
If you want to bring props to your shoot, you are more than welcome to. Props like umbrellas on wet days, or flowers always look beautiful. Pets of any kind are always welcome!

What if it's raining or hailing on the day?
As a rule, I have a policy that if you want to go ahead – I will too! But if it just won’t work, we can arrange a different date for the shoot. Provided that another date is booked, you will not lose your deposit.

Keep in mind a little bit of drizzle with overcast skies can look lovely in a shoot!

What if you cancel?
I will only cancel shoots in extreme unforeseeable circumstances. If however something happens, you have a choice of having your deposit refunded in full or booking another date. I will try to give you as much notice as possible if this is the case, so you can make appropriate arrangements.

What happens if you get sick?
Due to the climate we live in with COVID the last thing I would want to do is make anyone else sick. As soon as symptoms appear I would get tested. If they come back negative and I felt well enough to work, I would have a discussion with you to determine if they are still happy for me to shoot (with a face-mask and sanitiser). If it is positive or I feel unable to work, we can reschedule to a different date. I am fully vaccinated.

But I don’t know how to pose? I’m going to look awkward!
Posing seems incredibly daunting, I know, but you will manage! I have worked with many beginners, and have been in front of the camera numerous times myself – so I know what it’s like! I will help you out on the day by telling you how to pose to show off your best features. It is something that will feel odd at first, but as the session continues, you will feel more and more comfortable. I promise I will make it as painless and fun as possible!

What are edited/retouched images?
All of your images will be retouched, which involves colour toning, contrast, brightness, sharpening and other editing processes. I have been using Photoshop for longer than I have been a photographer, and I pride myself on creating a beautiful finished product.

If you request extensive editing such as replacing full backgrounds, removing large, complicated objects or anything that requires far more work than usual, an additional fee may be required.

Can I edit the images myself?
In short, no. The images represent me as a brand, and having anyone else edit them takes away from that. If you have any additional editing requirements let me know and I will help you out.

What format will I receive the photos in?
High-resolution jpegs (for printing) and medium-resolution jpegs (for online)

Can we get an album?
Absolutely! I work with a lovely album company who create beautiful results. Price lists are available upon request.

What about printing?
 When you receive your digital gallery there will be a 'shop' tab where you can order prints, canvases, frames etc.. friends and family can also order from there.

If I haven’t answered your questions, please let me know!
I look forward to working with you!

Caitlin x

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